Feel the pulse of
every conversation.
PulseBPO provides the complete AI infrastructure for your call center and measures the quality of every conversation across 8 precise metrics — in real time, for every call.
8 metrics. 1 score. The truth about every call.
No more satisfaction surveys sent 3 days later. PulseBPO analyzes every call in real time and gives you a complete diagnosis — immediately, for every conversation.
Positivity
Tone of voice, politeness and warmth in the exchange.
Aggression
Measures tension and verbal abuse. Alerts if the call escalates.
Resolution
Did the customer move from problem to solution? Traces the full path.
Fluidity
Counts agent and client repetitions — a strong signal of poor communication.
Duration
Compares actual duration to optimal duration for each request type.
Clarity
Did the agent understand the customer's need from the first sentences?
Empathy
Detects whether the agent recognizes and validates the customer's emotions.
Closure
Did the customer hang up satisfied? Positive end signal detected.
One Pulse score. Right away.
The 8 metrics are aggregated into a single score from 0 to 100 — immediately after each call. No waiting, no manual survey. Your managers see at a glance which calls deserve attention.
Read. Understand. Improve.
Access the full transcript of every call, annotated by AI with key moments, friction points, and improvement opportunities.
- ✓Immediate empathy — good reflex on opening
- ✓Resolution A→D guided step by step — efficient call
- →Propose a preventive callback in 30 days to check the filter
- →Mention the still-active warranty to reassure the customer
All your data. One place.
A dashboard built for operations teams — not data scientists. Everything your managers need, visible in 10 seconds.
Calls in progress, active agents, critical alerts — all live.
Evolution of Pulse scores, call volume, resolution rate.
Compare Pulse scores for each AI or human agent.
Every call generates a ticket with AI summary, Pulse score and recommended actions.
Automatic detection of recurring topics. Anticipate peaks before they happen.
Speak your customers' language.
PulseBPO operates natively in 10+ languages. La Pulse works with the same precision in English, French, Arabic, or Spanish — with no additional configuration.
Built for every industry.
PulseBPO adapts to your sector's specific challenges and compliance requirements.
Appliances & Service
Error codes, diagnostics, technician dispatch, warranty tracking.
E-commerce
Order tracking, returns, refunds, and delivery issue resolution.
Healthcare & Insurance
Appointment scheduling, coverage verification, claim status.
Travel & Transport
Booking changes, cancellations, delays and rebooking.
Energy & Utilities
Billing disputes, outage reports, contract management.
Tech & SaaS
Tier-1 support, onboarding, subscription management.
Simple, transparent pricing.
Pay a platform fee plus per-minute usage. No hidden costs. Up to 10× cheaper than a human agent.
Starter
- ✓1 AI agent
- ✓50 minutes/month
- ✓Local phone number
- ✓Basic analytics
- ✓Email support
Business
- ✓5 AI agents
- ✓500 minutes included
- ✓CRM integrations
- ✓Full Pulse analytics
- ✓Replay & transcripts
- ✓Priority support
Enterprise
- ✓Unlimited agents
- ✓Custom minutes
- ✓Multi-tenant platform
- ✓Custom integrations
- ✓SLA guarantee
- ✓Dedicated support
Need more? Contact us for Enterprise pricing.